Wholesale Policy
Interested in carrying Things UnCommon in your retail location? To set up an account, simply contact us here. Please include your business name, website, and Sales & Use Tax Number. You will receive an email within 48 hours with information on how to place a wholesale order. Please read our wholesale policy below. If you have any questions, please send an email to orders@things-uncommon.com.
MINIMUM ORDERS:
Our initial minimum order is $160. Reorder minimums are $100. We do not sell in case packs so you are welcome to order as many of each scent or size as you would like. This gives you the opportunity to try several scents and sizes without having to buy a large quantity.
PRIVATE LABELING AND CUSTOM SCENTS:
Private Labeling is available for our Vintage Industrial candle line. The one-time $100 fee includes a custom logo on the top lid. A 12 piece case minimum per scent is required for private labeling.
Custom scent names using our current scents is also available with some of our lines. Custom scent names are a one-time $40 fee per scent name. A 12 piece case minimum is required. Custom blended scents are available and vary based on specific requirements and order size. Please contact us for more information.
RETURN POLICY:
Things UnCommon will accept returns within 7 days of delivery. There is a 15% restocking charge for all returned orders that will be deducted from the refund amount. Shipping costs are the responsibility of the shipper, and products must arrive in resaleable condition.
SHIPPING WINDOWS:
Orders are typically shipped within 10-14 days of order, depending on stock levels. Our products are hand-poured therefore we do not keep high levels of stock. Expedited shipping is available for an additional 15% fee, plus any rush shipping charges. Please call us if you require a rush order. If you would like to pick up your order in the Atlanta area, please select "local pickup" as your shipping option, and give us a call to arrange a pickup date and time.
SHIPPING & HANDLING:
The shipping charges quoted in your order are based on the total weight of the products chosen via Fedex Ground Service. If you would like us to use your FedEx shipping account, please include your account information.
WHOLESALE PAYMENTS:
Orders must be paid for in full prior to shipment. We accept all major credit cards including AMEX. Net 30 is available to customers who have processed three successful credit card payment orders with us. To place a Net 30 order after three credit card payment orders, please place the desired items in your cart, and send us an email to let us know you have a pending order. We will send you an invoice and ship your items.
DAMAGED, RETURNED OR UNDELIVERABLE SHIPMENTS:
Please contact use within 3 business days of receiving a damaged shipment. Damaged shipments will be replaced after damaged merchandise has been returned within 10 days of receiving. Returned, refused or undeliverable merchandise will be charged shipping, return shipping and a service charge of 20% of merchandise returned.
CANCELLATIONS & CHANGES:
Shipments may be cancelled within 3 days of the date we receive the order. Once a shipment is prepared for shipping, we cannot cancel the order. Should you have changes to your order, please contact us as soon as possible. We will make every effort to make changes to shipments that are not already packaged for shipment.
By placing a wholesale order, you are stating that you understand and adhere to all policies set forth by Things UnCommon.